I have been a customer of Amazon.com since 1998 and have never had to return a product to them. In early December I bought a Kindle Fire for Lee. All of a sudden it failed to charge when connected to an electrical outlet. I did a Google search on the terms Amazon Kindle Warranty. I found out that this product is guaranteed for 3 months. I phoned them and was connected immediately to a customer service representative who said I should send it back to them. They even sent me a mailing label for UPS, so there was no cost to me. Two days later I received an email saying that the product was beyond repair and that would send a replacement which came in two days. The entire process took 4 days.
Thank you, Amazon.com
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