Monday, July 8, 2019

Poor Service from NYPL (New York Public Library)

When an organization asks its patrons for money they should provide good service in return.  I went to the main NYPL at 42nd Street and 5th Avenue to do some baseball research, but my experience was dampened by poor service.  Below is a complaint that I have sent to some of their executives.

I regret to inform you of the very poor service that I received today (Monday, July 8) at the General Research Division.  At 11:15 AM I submitted call slips for 3 books and told it would take approximately 30 minutes. I did not receive them until 12:30 PM.  I properly filled out the slips with the call numbers, authors and titles.  This poor service is not acceptable.  I understand that there are miles of stacks at NYPL, but a 75-minute wait for monographs which should be easy to locate is unreasonable.  According to this article in the New York Times, the “retrieval system aims to get the materials from shelf to scholar in less than 40 minutes”. Do the library pages get proper training on how to locate materials?  I hope this situation can be rectified.  I would appreciate a response from someone in your organization.

No comments:

Personal-Journals blog