Just one year ago, I purchased an air conditioner from a reputable manufacturer at a reliable retailer. Thankfully, I added a warranty. On the first hot day of the season, nothing happened when I turned on the unit. I called up the retailer, who referred me to a company that repairs air conditioners. They picked up the AC a week ago and took it to their shop. Today, I received a phone call saying the unit needs both the indoor and outdoor fan motors. It is disappointing that two major parts would break down after one year of use. What aggravated the situation is that both parts are on back order until October.
I called the retailer's customer service, who said they would honor the warranty but would have to pick up the broken AC. I arranged for the repair company to bring it to my home, but they cannot come until Friday, June 5. After that, I will have to go to the store to get a new AC. That will obviously take time until the new unit arrives. I hope the weather will be cool over the next few weeks.
I think this qualifies for an Oy Vey!
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